Compliance advisory · HCBS and waiver providers

Survey, audit, and HCBS Settings Rule compliance

Medicaid waiver providers are reviewed against 42 CFR 441.301 settings requirements, state licensure regulations, and payer-specific documentation rules — and most recoupments trace to service notes that do not match the authorized plan of care. We audit policies, personnel files, and claims documentation against those standards, write the corrective action plan, and represent the agency through state and MCO audits and accreditation surveys (CHAP, ACHC, COA).

2,500+Agencies supported
99.7%Compliance rate
1,200+Audits passed
50States covered

Core compliance services

Six pillars of compliance excellence

A framework that addresses every regulatory requirement facing a Medicaid waiver provider.

Audit preparation & response

Be audit-ready, always. Mock audits, gap identification, and corrective action before any state or federal review.

  • Pre-audit compliance assessments
  • Mock survey simulations
  • Documentation review & organization
  • Staff interview preparation
  • Corrective action plan development
  • Post-audit remediation support
See audit defense →

Accreditation survey

CHAP, ACHC, and Joint Commission readiness with evidence packaged the way surveyors expect.

  • Standards gap analysis
  • Policy and evidence development
  • Mock survey and staff coaching
  • Post-survey follow-up
Accreditation details →

State licensure

Initial licensure and renewal handled against your state’s exact regulatory language.

  • Application preparation
  • Requirement mapping by state
  • Inspection readiness
  • Deficiency response
Check licensing steps →

Recertification services

Keep licenses, enrollments, and certifications current so nothing lapses.

  • Renewal calendars and tracking
  • Revalidation filings
  • Ongoing documentation upkeep
How revalidation works →

Health, safety & rights

Protections that hold up under scrutiny — incidents, medication, emergencies, and individual rights.

  • Incident reporting systems
  • Medication management protocols
  • Emergency preparedness plans
  • Rights and restrictions review
See the review standards →

Quality assurance

A live QA program that produces evidence instead of paperwork.

  • QA program design
  • Outcome measurement
  • Continuous improvement cycles
  • Satisfaction monitoring
See the review standards →

Policy review service

Get your policies right before you submit

Don't risk rejection or delay. We review your documentation against state requirements using an 84-point compliance checklist.

1

Submit your policies

Upload your current policy manual or documentation for comprehensive review.

2

Expert analysis

Our compliance team runs an 84-point check against your state regulations.

3

Detailed report

You receive a report highlighting gaps, risks, and recommendations.

4

Get it fixed

We provide corrected policies ready for immediate implementation.

84-point compliance checklist

Every policy reviewed against these standards

Governance & administration

  • Board governance standards
  • Organizational structure
  • Mission & vision compliance
  • Conflict of interest policies

Personnel & human resources

  • Staff credentialing requirements
  • Background check procedures
  • Training & competency standards
  • Performance evaluation systems

Service delivery

  • Person-centered planning
  • Service plan documentation
  • Individual rights & protections
  • Choice & self-determination

Health, safety & rights

  • Health monitoring protocols
  • Medication management
  • Emergency response plans
  • Infection control procedures

Quality & performance management

  • Quality assurance program
  • Outcome measurement systems
  • Continuous improvement process
  • Stakeholder satisfaction

Environmental safety

  • Environmental safety standards
  • Transportation safety
  • Fire & emergency preparedness
  • Hazardous materials

Client services & engagement

  • Intake & assessment process
  • Service coordination
  • Family engagement
  • Discharge planning

Compliance & regulatory

  • Regulatory reporting
  • License maintenance
  • Audit preparation
  • Corrective action plans

Risk & crisis management

  • Risk assessment protocol
  • Crisis intervention plans
  • Incident investigation
  • Behavior support plans
A Waiver Consulting Group specialist reviewing a licensing file at her desk

Who runs the checklist above

Someone reads every file before a surveyor does

The readiness checklist isn't software output. A specialist opens your policy manual, personnel files, and service notes and reads them the way the state reviewer will — then hands you the findings by compliance domain, which is what the section below is organized around.

See the compliance domains →

Compliance areas

Every compliance domain covered

Advisory across the full spectrum of regulatory and operational requirements.

Regulatory compliance

  • Federal regulations — CMS, HHS, OCR
  • State requirements — all 50 states
  • Waiver compliance — HCBS standards
  • Legal compliance — healthcare law

Operational compliance

  • Policy & procedure manuals
  • Staff credentialing and verification
  • Background checks — OIG, SAM, state
  • Service delivery standards

Documentation & reporting

  • Compliant record keeping
  • Critical incident reporting
  • Audit trails and tracking
  • Billing and claims accuracy

Risk & safety

  • Risk mitigation strategies
  • Client health and welfare protocols
  • HIPAA and data privacy
  • HR and employment compliance

Audit defense

Expert defense during state surveys and audits

Don't face a survey alone. We protect your license, minimize citations, and manage the process end to end.

State licensing survey

  • Initial license applications
  • Renewal inspections
  • Complaint investigations
  • Random compliance checks
Get defense support →

Medicaid program audit

  • Service verification audits
  • Billing compliance reviews
  • Utilization reviews
  • Program integrity audits
Get defense support →

Quality assurance review

  • CMS quality reviews
  • State performance audits
  • Outcome measurement reviews
  • Client rights investigations
Get defense support →
99%Audits passed or resolved
500+Audits defended since 2004
$0Average penalties

FAQ

Audit defense questions

Same-day emergency response. Our on-call compliance experts begin preparing your defense strategy and coordinating with your team immediately.

Protect your license

Don't wait for the survey notice

Start with a compliance assessment — we'll tell you what a surveyor would find today and what to fix first.

licensing@waivergroup.com · Serving all 50 states

Tell us the state and the service. We'll tell you what it takes.

Thirty minutes, free, with someone who understands the pathway. You'll leave with the agency, sequence, and a realistic timeline.

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