Most questions we get have a specific answer, and thirty minutes is usually enough to give it. You'll leave a consultation knowing which agency approves you, what the sequence is, and whether the timeline is realistic — whether or not you work with us.
Medicaid waiver specialists available Monday to Friday, 10:00 AM – 4:30 PM Eastern
Tel 302.888.9172 · Fax 610.628.0283 · licensing@waivergroup.com We work with providers in all 51 jurisdictions — you don't need to be in Pennsylvania, and visits are by appointment.
Already working with us?
Faster routes for current clients
Project portal
Deliverables, deadlines, documents, and current status — the fastest answer to "where are we?"
Emails are responded to within 24 to 48 hours. Anything arriving overnight, at the weekend, or on a holiday is picked up the next business day. If you need an answer faster, calling is more reliable than following up by email.
Is the consultation actually free?
Yes — thirty minutes, by video, with no obligation. It's a working conversation about your state and service type, not a sales presentation. Most people leave knowing whether the project is viable and what the sequence looks like, whether or not they engage us.
Do you work outside Pennsylvania?
We work with providers in all fifty states and the District of Columbia. Our offices are in Greater Philadelphia, but almost all engagements run remotely through the project portal.
What should I have ready for the call?
The state, the service type you’re considering, and where you are in the process. If an entity already exists, its structure and any licenses it holds. Nothing needs to be prepared in advance — we can work from a description.
Can I send documents before we speak?
You can, though it's usually more useful after a first conversation so we know what we're looking for. Please don't send anything containing protected health information or identifiable client records through the contact form.
I have a question about an invoice.
Email us with the invoice number and we'll route it to accounts. The refund policy is published at refund.waivergroup.com if that's what you're looking for.
